How can we help?

Short answers to what teams ask most. Signed in? The Help button inside Clockade answers questions too.

Getting started

• Getting started with ClockadeSet up Clockade for your team in three steps: invite people, install the time tracker on each laptop, and set your working day.
• Sign up and create your companyHow to sign up for Clockade, choose your company address, confirm your email and start your 14-day trial.
• Signing in and resetting your passwordSign in at your company's Clockade address, find the address if you forgot it, and reset a forgotten password.
• Inviting your teamAdd employees to Clockade, send and resend invitations, and see how invited people count towards your bill.
• Roles and page access: Admin, Employee, FinanceWhat admins, employees, Finance and office admins can see in Clockade, and how to open or close pages for one person.
• Search, notifications and the Help buttonJump anywhere with ⌘K search, see what needs you in notifications, and get answers from the Help button inside Clockade.

The Clockade apps

• Download Clockade for Mac and WindowsInstall the Clockade time tracker on a Mac or Windows laptop and connect it to your account with a 6-digit code.
• Installing Clockade on a MacInstall the Clockade time tracker on macOS, allow Screen Recording and notifications, and keep it in the menu bar.
• Installing Clockade on WindowsInstall the Clockade time tracker on Windows 10 or 11, get past SmartScreen and keep the timer in the system tray.
• Using the timer: start, stop and breaksHow the Clockade timer counts your working day: Start and Stop, automatic lunch, short and named breaks, and the day dial.
• Away time, sleep and working offlineHow Clockade pauses when nobody is at the keyboard, handles sleep and lock, and keeps counting without internet.
• Screenshots: how often, who sees them, how long they're keptHow Clockade takes screen activity snapshots while the timer runs, who can see them, and how long they are kept.
• App and website activitySee which apps, window titles and websites your team used while the timer ran, by day or week, in Team time → Activity.
• The Clockade Chrome extensionInstall the Clockade extension in Chrome or Edge to fill vault logins, report website activity and see reminders.
• Updating the Mac and Windows appsHow Clockade for Mac and Windows update with one button, and how admins can require a version before the timer starts.

Attendance and leave

• Set your working hours, lunch and breaksSet when your working day starts and ends, automatic lunch, breaks, idle pause and per-person hours in Clockade.
• A different lunch break on one weekday, like FridayGive one day of the week its own lunch or office times in Clockade, like a longer Friday break for Jummah prayers. The apps pick it up by themselves.
• Saturdays, holidays and temporary hoursChoose which Saturdays are working days, add company holidays and gifted hours, and schedule temporary timings.
• How lateness is counted and deductedHow Clockade decides who was late, when late minutes become leave, and how to change the late rule for your company.
• Automatic absences and short daysWhen Clockade counts a working day with no time as a day of leave, the exceptions, and how short days are handled.
• My attendance: your day, month and requestsWhat staff see on My attendance: today's timer, the month day by day, leave used, deductions explained and requests.
• Add missing time when you forgot the timerAsk for working time the timer missed, from the web, Mac or Windows app, and how admins approve it.
• Asking for leave: full days, half days and hoursHow staff ask for leave in Clockade from the web, Mac or Windows app: full days, half days or a few hours.
• Leave allowance and unpaid leaveHow Clockade's monthly free leave works, what uses it up, when leave becomes unpaid and how it reaches payroll.
• Approving leave and missing timeHow admins approve or reject leave and missing-time requests in Team time, reply with a note, and undo a decision.
• Team time: everyone's day, month and activityHow admins see the whole team live in Clockade: today's timeline, the month, what needs a decision, and CSV export.
• Daily reminders and Discord stand-upsSet up reminders that ask your team for a morning stand-up or end-of-day update until it's done, with answers posted to Discord.

Payroll and money

• Running payrollRun monthly payroll in Clockade: bring in leave, add bonuses, advances and loan deductions, and mark salaries sent.
• Salary slips and payroll exportsDownload payslips as PDF for one person or several months, and export payroll for your accountant as PDF, CSV or Excel.
• Staff loans and advancesRecord staff loans in Clockade, deduct a monthly instalment through payroll, and record repayments.
• Expense claimsHow staff claim money back in Clockade, where a claim can go (payslip, company cost, client invoice or fund), and approvals.
• Expense funds: money held for expensesHand someone money to spend for the company, record what they spend from it, and see the balance they hold.
• Logging hours to clients and projectsLog billable hours to clients and projects in My time, add many days at once, and create projects for approval.
• Clients, projects and hourly ratesSet up clients and projects in Clockade with hourly rates and billing currency, and see unbilled work per client.
• Invoicing clients for tracked hoursTurn unbilled hours into a PDF invoice in Clockade, track awaiting and overdue invoices, and mark them paid.
• Money overview and client paymentsSee the month's money in one place: salaries and expenses going out, client payments coming in, and unbilled work.

Admin and security

• Company name, logo and exchange ratesChange your company's name and logo in Clockade, see your sign-in address, and set the exchange rates everyone uses.
• Removing someone who leavesDeactivate an employee in Clockade so they lose access and stop counting as a seat, transfer their work, or bring them back.
• DepartmentsGroup people into departments in Clockade to share vault logins with a whole team at once.
• Tracking company equipmentKeep a register of laptops, phones and other company equipment in Clockade: who has it, its condition and its worth.
• The password vault: sharing logins safelyShare company logins in Clockade's encrypted vault with people, departments or client projects, and fill them in Chrome.
• Two-step sign-in and securityTurn on two-step sign-in with an authenticator app, trust a device for 30 days, and reset 2FA for someone who is locked out.
• The audit logSee who did what in your Clockade company: sign-ins, failed attempts and changes, with filters and CSV export.
• Using Claude with ClockadeConnect Claude to your Clockade company and ask about attendance, leave, payroll, expenses and invoices in plain words.
• Plans, billing and cancellingClockade plans and prices per person, the 14-day trial, how seats are counted, declined cards, changing plan and cancelling.

Still stuck? Email support@clockade.com.